Refund policy

30-Day Return Policy

You have 30 days after receiving your order to request a return.

Return eligibility

Items must be unworn, unused, in their original condition and packaging, with all tags attached. Proof of purchase is required.

To request a return, email info@trobicana.com with your order number and the reason for your request. If your return is approved, we will provide the correct return address and step-by-step instructions. Please do not send any item back before receiving approval, as unauthorized returns cannot be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at info@trobicana.com so we can review the issue and make it right.

Exceptions and non-returnable items

We cannot accept returns for custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases. Sale items and gift cards are non-returnable, except where required by applicable law. Contact us if you are unsure whether your item is eligible.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a separate order after the return is accepted.

European Union 14-day cooling-off period

If an order is shipped to the European Union, you may cancel or return it within 14 days for any reason, subject to applicable law. Items must be unworn, unused, with tags and in their original packaging, and proof of purchase is required.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact info@trobicana.com.

Contact

Email: info@trobicana.com
WhatsApp: +44 7451 295745
Direct link: https://wa.me/447451295745