Guarantee Policy

  1. Trobicana Quality & Order Support

    Our quality promise

    Every order is checked before dispatch. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly so we can review the issue and provide an appropriate resolution in line with our return and refund policy.

    Delivery support

    A tracking number is sent after your order ships. Estimated delivery is normally 10–15 business days after dispatch, although customs, weather, carrier operations, and destination-specific conditions may cause delays. If tracking has not updated for an extended period, contact us with your order number.

    Returns and eligibility

    Return requests must be submitted within 30 days of receiving the order. Items must be unworn, unused, with tags attached and in their original packaging. Sale items and gift cards are non-returnable, except where required by applicable law. Please review the Return and Refund Policy for full eligibility details before sending anything back.

    How to contact us

    Email info@trobicana.com with your order number and a clear description of the issue. For damaged, defective, or incorrect items, including clear photos will help us review your request faster. Please do not send a return before receiving approval and return instructions.

    Contact

    Email: info@trobicana.com
    WhatsApp: +44 7451 295745
    Direct link: https://wa.me/447451295745